Conflict Resolution

    • Resolve conflicts peacefully—personal or public, domestic or international
    • Get to the heart of conflict and disputes quickly
    • Improve cooperation––listen so others are really heard
    • Transform criticism and blame into a compassionate connection
    • Prevent future pain and misunderstanding

Personal Relationships

  • Deepen your emotional connections
  • Transform judgment and criticism into understanding and connection
  • Listen, so others are really heard
  • Get what you want more often without using demands, guilt, or shame
  • Hear the needs behind whatever anyone does or says

    Parenting and Families

  • Reduce family conflicts and sibling rivalry
  • Move beyond power struggles to cooperation and trust
  • Create a quality of connection that embodies unconditional love
  • Protect and nurture the autonomy of children
  • Motivate using “power-with” rather than “power-over” strategies

    Education and Schools

  • Maximize the individual potential of all students
  • Strengthen students’ interest, retention, and connection to their work
  • Improve safety, trust, and connection in your classroom
  • Improve classroom teamwork, efficiency, and cooperation
  • Strengthen classroom and teacher-parent relationships

    “Schools in which parents and teachers relate as partners — where Nonviolent Communication is part of every interaction — are communities of learning, rather than top-down, impersonal factories.”

    – Riane Eisler, author of The Chalice and the Blade, Tomorrow’s Children and The Power of Partnership

    Personal Growth and Healing

  • Transform shame and depression into personal empowerment
  • Heal old pain
  • Transform unhealthy habits
  • Stay connected to your own needs and preferences
  • Eat by choice, not by habit

    Organizational Effectiveness

  • Improve teamwork, efficiency, and morale
  • Increase meeting productivity
  • Maximize the quality of your services or products
  • Maximize your organization’s benefit to the community

    Anger Management

  • Transform anger before it leads to the behavior you’ll regret
  • Discover the needs behind your anger
  • Learn to appreciate what triggers you and others
  • Identify solutions that are satisfying to everyone
  • Express anger in ways that connect us to others

    Business Relationships

  • Strengthen employee morale and loyalty
  • Resolve workplace conflicts quickly and effectively
  • Reduce office stress and absenteeism
  • Maximize the potential of all employees
  • Hear and address customer needs more effectively
  • Offer employee evaluations that promote personal growth
  • Improve the effectiveness of job and college interviews

    Conflict Resolution

  • Resolve conflicts peacefully—personal or public, domestic or international
  • Get to the heart of conflict and disputes quickly
  • Improve cooperation––listen so others are really heard
  • Transform criticism and blame into a compassionate connection
  • Prevent future pain and misunderstanding


  • Connect your actions to your spiritual values
  • Transform enemy images and moralistic judgments
  • Connect to our common humanity
  • Overcome cultural conditioning that promotes violence
  • Care for your own needs first to fuel compassion for others

    “Nonviolent Communication is one of the most useful processes you’ll ever learn.”
    – William Ury, author, of Getting to Yes

    What Makes NVC Unique?

    How is NVC different from other self-help, communication, or conflict-resolution tools?

  • Unique Assumptions—NVC begins by assuming that we are all compassionate by nature and those violent strategies—whether verbal or physical—are learned behaviors taught and supported by the prevailing culture. It also assumes that we all share the same basic human needs and that all actions are a strategy to meet one or more of these needs.
  • It’s Simple—NVC offers an effective four-step communication process that’s easy to grasp.
  • More Than a Communication Model—NVC goes beyond communication techniques by showing us how to stay connected to the life energy in ourselves and others. It also helps us to be conscious of the impact of how we think and how we use language in everyday conversation.
  • Broad Application—NVC is a powerful tool with a variety of applications, from interpersonal relationships to international negotiation, personal healing to conflict resolution, social change to drug/alcohol treatment, and trauma recovery to prison inmate rehabilitation.
  • Results Are Substantial—NVC helps transform anger, destructive attitudes, and habitual behaviors into more peaceful, life-serving actions. Around the globe, NVC has contributed to a significant reduction in violence in some of the most war-torn regions. NVC helps individuals, families, and organizations reduce conflict, foster trust, deepen emotional connections, heal pain and strengthen personal empowerment.

    Transforming Conflict with NVC

    How can NVC help me reduce conflict in my life?

  • Develop Your Emotional Vocabulary—Improve your ability to express your feelings and needs clearly. Your expanded emotional vocabulary will help you avoid making moralistic judgments, blaming others for your feelings, and using other strategies that often contribute to conflicts. Teach your children these skills to empower them to resolve their conflicts peacefully.
  • Stay Connected to Your Feelings and Needs—Prevent and reduce conflicts by learning to stay connected to your feelings and needs through self-empathy. Increase satisfying outcomes from emotionally charged situations by entering them from a place of calm and compassion rather than defensiveness or anger.
  • Break Negative, Habitual Patterns—Overcome habitual patterns that often lead to conflict. Transform thinking patterns like moralistic judgments, blame, criticism, shoulds, and “have-to’s” can lead to anger, depression, guilt, or shame.
  • Hear the Needs Behind All Behavior—NVC teaches us that all behavior—even behavior we dislike—is a strategy to meet one of the many needs we all have in common. Diminish anger, violence, and conflict by connecting to the needs behind whatever anyone does or says.
  • Get to the Heart of Conflict Quickly—Defuse heated situations before they lead to the behavior you’ll regret. Use empathy to let others know they are really heard—which is often all that is needed to transform conflict into a powerful connection.

    “Nonviolent Communication is instrumental in creating an extraordinary quality of life. This compassionate and inspiring message cuts right to the heart of successful communication.”

    – Anthony Robbins, author, Awaken the Giant Within and Unlimited Power

    Improving Relationships with NVC

    How can NVC improve the quality of my personal and professional relationships? Personal and Family Relationships

  • Make Clear, “Doable” Requests—Get what you want more often by learning how to make requests that are actually “doable,” easy to understand, and can be done willingly.Learn alternatives to coercive behaviors like demands, threats of punishment, or promises of reward that often motivate people to fulfill their requests from a sense of fear, guilt, or shame.
  • Find Greater Intimacy—Strengthen your connection to your partner, siblings, family, and friends by more clearly understanding their values, hopes, and needs.
  • Listen More Effectively—Learn how to listen so your partner, colleague, or family member is confident he/she has been heard. Learn how to translate another’s negative language into feelings and needs in order to transform emotionally charged situations into powerful connections.
  • Stay Connected to Your Values—Deepen your personal connections by entering all interactions from a place of compassion.

    Professional and Business Relationships

  • Lead More Effectively—NVC helps leaders let go of “power-over” leadership styles, such as the coercive use of threats of punishment or promises of reward, which can lead to resistance and often stifle individual creativity and potential. Leaders learn a “power-with” approach that respects and values everyone’s needs. The NVC approach to leadership enhances personal power, strengthens teamwork, and maximizes individual potential.
  • Provide More Meaningful Employee Evaluations— Provide staff with more empowering, meaningful evaluations that move beyond moralistic judgments of good/bad or right/wrong. Instead, identify specific behaviors that are or are not meeting needs that present clear requests and create specific agreements for future actions.
  • Get to the Heart of Workplace Conflict Quickly—Mediate conflict more quickly by ensuring each person or party is really heard. Facilitate the communication of specific observations, the expression of feelings, and the unmet needs that have triggered the conflict. Then create specific remedies that satisfy everyone’s needs without compromise.
  • Improve Employee Morale—Improve employee morale by learning how to effectively acknowledge and value the needs of the entire workforce. Help ensure staff or colleagues are heard––often for the first time.

    “Marshall Rosenberg’s dynamic communication techniques transform potential conflicts into peaceful dialogues. You’ll learn simple tools to defuse arguments and create compassionate connections with your family, friends, and others.”

    – John Gray, Ph.D., author, Men Are From Mars, Women Are From Venus

    Social Change with NVC

    What positive cultural shifts is NVC creating in the world?

  • An Internal Culture of Peace—Peace in the world begins with creating an internal culture of peace. NVC helps us live peacefully in deed and word by entering any interaction from a compassionate consciousness. It also provides us with effective tools to heal pain, find mutually satisfying resolutions to conflict, and get our needs met peacefully.
  • A New Generation of Corporate and Community Leaders—NVC is creating a new generation of leaders who know how to empower individuals, groups, and communities without using coercion, fear of punishment, or demands. Employers and communities are already witnessing substantial benefits in the effectiveness of their workforce and the rate at which we progress professionally and technologically.
  • A New Generation of Communicators—NVC is helping establish a new generation with better skills to express their feelings and needs, act from a place of compassion, and establish emotional connections that put meeting needs first.
  • Schools That Support Students’ Emotional Safety—NVC is helping create a new movement in education rooted in the importance of teaching emotional intelligence and establishing emotional safety in the classroom. Schools and classrooms that integrate NVC are already noticing improvements in test scores, reduced conflicts and violence, improved workforce preparedness, and increased civic engagement.
  • An Empowered Peace Activism—Marshall Rosenberg’s message helps us work for social transformation from a place of understanding and compassion rather than a place of fear, anger, or moralistic judgment. We learn to hear the needs behind all behaviors, ground our responses in compassion, and act from a desire to meet our common needs.
  • A Reduction in Violence by Addressing its Cause: Unmet Needs—NVC helps us move beyond the symptoms of violence to address its root cause—unmet needs. From substance abuse to domestic violence; from emotional abuse to anger management programs; and from social work to international peacekeeping efforts—NVC gives us the tools for more powerful, effective, and substantive change.

“Changing the way the world works sounds daunting, but Nonviolent Communication helps liberate us from
ancient patterns of violence.”

– Francis Lefkowitz, Body and Soul

Upon becoming CEO of Microsoft, Nadella asked his top executives to read Marshall Rosenberg’s Nonviolent Communication.
“Why else is empathy important?”
Nadella states:
– You have to be able to say, ‘Where is this person coming from?’
– What makes them tick? Why are they excited or frustrated by something that is happening, whether it’s about computing or
beyond computing?”